Customer Services

You can place an order via the telephone during office hours on 0844 800 8513.

For general enquires about an existing order, please call us during office hours on 0844 800 8513 or email customersupport@plasmatails.co.uk.

For technical or returns queries, please call us during office hours on 0844 800 8513 or email customersupport@plasmatails.co.uk.

Office Opening Hours: Monday to Friday: 9am – 5.30pm

Delivery

All prices are exclusive of delivery charges. Any applicable delivery charge will be shown at the checkout. Our current standard delivery charge per order is £5.00 ex VAT for next day UK delivery.

We will only delivery goods to a UK delivery address. Our standard delivery charge covers most UK Mainland addresses.

Other areas within the UK may incur additional charges and lead to extended delivery time. Any additional charge can be obtained upon application by calling our Customer Support Line on 0844 800 8513 or emailing customersupport@plasmatails.co.uk

Delivery times such as morning, Saturday and next working day deliveries are optional and will also incur additional charges. Any additional charge can be obtained upon application by calling our Customer Support Line on 0844 800 8513 or emailing customersupport@plasmatails.co.uk

Unless otherwise expressly stated, any free delivery promotion is applicable to all items for a limited period only. All delivery promotions apply to UK mainland deliveries only.

We will only deliver goods to the address on the order.

Delivery times are calculated in working dates, i.e. Monday to Friday inclusive but excluding bank holidays. If you order after 3.00pm, please calculate your delivery time as if your order had been placed the following working day.

When your goods are dispatched we will send you an email advising that we have sent your order and confirming the method of shipment used.

Receiving your goods

In the unlikely event that when you receive your goods they do not appear to be working or there is something that you don’t understand we provide product support via our customer services team either by phone on 0844 800 8513 or by email at customersupport@plasmatails.co.uk

This service is provided free of charge to assist you with any product queries you may have at any time.

Returns

We hope that you are pleased with your purchase from Plasmatails.

If you wish to return an item for exchange or refund please call customer support on 0844 820 8513

Return in good condition all original packaging complete with all manuals, cables and accessories

We reserve the right to deduct a handling fee from the refund amount for goods not returned in a re-saleable state. Any handling fee will be communicated to you – alternatively we can return the goods to you.

Faulty goods reported within 28 days of receipt and returned to us complete will receive either a replacement or full refund.

Faulty goods reported after 28 days of receipt but within the product warranty period will be repaired or replaced.